Cancellation & Refund Policy

1. Before the review starts

You may cancel for a full refund before STUDIO HEUREKA confirms in writing that the custom review has started. Send the request by replying to the order-confirmation or intake email.

2. Scope mismatch

If the submitted material exceeds the purchased screen count or falls outside the stated service scope, work will not begin automatically. You may accept a revised scope and price, reduce the submitted scope, or receive a full refund.

3. After the review starts

Because the audit is custom professional work, the order is non-refundable after STUDIO HEUREKA confirms that the review has started. If you stop providing required access or materials after that point, the work already completed will be delivered where practical, but the delivery schedule and completeness may be affected.

4. Failure to deliver

If STUDIO HEUREKA cannot deliver the agreed audit, you receive a full refund. If only part of the agreed scope can be delivered and you accept that reduced scope in writing, an appropriate partial refund may be agreed instead.

5. Schedule changes

Turnaround starts after complete materials arrive. A schedule extension caused by missing materials, access problems, or delayed client responses is not by itself grounds for a refund. If a revised schedule is materially different, both parties may agree to cancel before the review starts.

6. Refund method and timing

Approved refunds are returned through Stripe to the original payment method. Bank and card-network processing times vary and are outside STUDIO HEUREKA's control. No refund will be sent to a different person or payment method.

7. How to request cancellation

Reply to the outreach, order-confirmation, or intake email and include the purchaser name, checkout email, plan, and a short reason. Do not send full card details.

This policy does not limit any non-waivable rights that apply under mandatory law.